One of the big pieces that I took away from the social media workshops that I attended a few weeks ago was how essential honesty and transparency are in engaging your users/customers/colleagues. I’ve tried to translate this into a few tangible actions:
- I always take the time to explain the work that I do in the context of whomever I’m working with and leave myself open for questions/mini-chats about how my projects relate to someone’s work/needs…even if it slows down a process or two. Eventually, it’ll pay off.
- I make a point of blogging and having those who work on UBCevents with me blog about our project. You can see the UBCevents blog here.
- We’ve had over 1,126 unique pageviews with an average of 1:22 spent on this particular blog post within a month of it being posted (I’m pretty darn happy with that).
- I share my difficulties as well as successes with my colleagues in a constructive way. I think that it’s good practice to share processes and their outcomes (desirable or not) in order to draw upon the experience/wisdom/insight of others. Usually, when I ask for help it turns out that I’m not too far from a solution…I just needed a suggestion or question from a colleague to get the gears turning again.
I hope to continue to share the ways in which I share my work as I develop them…hopefully this could be useful to someone down the road…or even to myself, in the future. And on that note, I’ll leave you with this:
(trailers really do give away too much)
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